Please take a moment to read our Terms and Conditions. By using our site, you agree to these Terms and Conditions. Please note that the Internet is a rapidly changing medium, and we reserve the right to modify the terms of this agreement. By continuing to use the site after we post any such changes, you accept the modified terms.
This site is controlled and operated by Pelland Enterprises from its offices within the United States of America. Pelland Enterprises makes no representation that materials in the site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal or prohibited. Those who choose to access this site from other countries do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Materials (as that term is defined below) in violation of U.S. export law or regulation.
We respect the privacy of our users. Please take a moment to review our privacy policy. If you have any concerns regarding privacy, contact us by clicking here for more information.
As is further explained below, you should be aware that the material that appears on our site is for informational and promotional purposes only. We are not responsible for, and do not guarantee the performance of, goods and services provided by any of our advertisers or by any third party to whose website we link. The links on this website are designed for convenience only, and do not constitute an endorsement by Pelland Enterprises of that site or any product, service or other material offered on that site.
Warranties
Prices and product availability are subject to change without notice. All specials and promotions limited to stock on hand. Pelland Enterprises is not responsible for typographical errors and we make every effort to ensure the accuracy of the information published in our catalogs and websites. The documents and graphics published on this site may contain technical inaccuracies or typographical errors. Pelland Enterprises makes no representation about the suitability of the information and graphics represented on this site. All such documents and graphics are provided “as is” without warranty of any kind.
If an error is made and a product is listed at an incorrect price, Pelland Enterprises shall maintain the right to refund or cancel orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Pelland Enterprises shall immediately issue a credit in the amount of the incorrect price.
We are not liable under any legal theory for consequential or incidental damages arising from shipping delays, damage or expense arising from product malfunction or defect. We expressly disclaim all warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer in no way affects the terms of the manufacturer’s warranty, if any. Other restrictions may apply. Pelland Enterprises, makes no guarantees or warranties. All merchandise is sold under manufacture’s original warranty.
Sales Terms- All orders are to be prepaid unless prior arrangements are made with management. Sales tax will be charged in California for those customers who do not provide sales tax exemption certificate. Customer is responsible for any duty fees, taxes or brokerage fees at customs.
Prices- Prices are subject to change at any time without prior notice.
Returns- Custom items are not returnable; this would include any tank that we installed fittings in for you is not returnable. Any returned merchandise must have been purchased from Pelland Enterprises, and must have prior approval and a “Returned Goods Authorization” (RGA) Number issued by Pelland Enterprises. Returns must be made within 30 days of purchase and be in new resalable condition with all original packaging and paperwork. Items returned to us in less than new condition will be returned to the purchaser with no refund or credit given, at your expense. A copy of the original invoice must accompany all returns. When calling for a RGA be prepared to give quantity, part number, and date of purchase. When packaging the return include senders name, address, phone number, and invoice number. The RGA number should appear on the outside label and on the paperwork inside the package. All items must be shipped prepaid and insured, any returns shipped COD will be refused. A 30% restocking fee will be attached to all returns.
Freight and Shipping Policy- All orders will be shipped via United Parcel Service (UPS) or similar carrier whenever possible. Shipments sent by common carrier will be freight collect unless prior arrangements have been made. The common carrier will be selected at Pelland Enterprises discretion. Although Pelland Enterprises will try to accommodate special requests whenever possible. Make sure that all products are accounted for and are undamaged before signing a freight bill. A signed freight bill with no notation of product shortages or damaged products relieves the freight company of responsibility.
How To Receive A Shipment- Inspect packaging for any obvious damage making sure piece count is correct. If concealed damaged is suspected the package should be opened in the presence of the driver whenever possible. Shortages, or damage should be noted on bill of lading or delivery receipt before signing for the shipment. Any claims must be filed with the carrier in a timely manner to avoid refusal of payment from the freight company. If the incorrect item was shipped please let us know with in 5 days so we can corrct the issue.
Over Stock Items- In the unlikely event of damage in shipping, Pelland Enterprises will not be responsible for replacing an overstocked item, a refund will be the only option in this case, Please keep this in mind when ordering from our overstocked items.
Unless otherwise stated, all images, website design elements, text, graphics, logos, buttons, icons, other content, the presentation, selection and arrangement thereof, and all software Copyright © 2004, Pelland Enterprises. ALL RIGHTS RESERVED.